Visio Professional 2019 – Digital License (ESD)

Last updated: Mar 10, 2025

At Microsoft-Store.in, we strive to deliver genuine digital license keys at affordable rates while maintaining transparency and customer satisfaction. As we deal in digital goods, our return and refund policy is tailored accordingly.

Eligibility for Return or Refund We do not accept returns as we sell non-tangible, digitally delivered software keys. However, you may be eligible for a refund or replacement under the following conditions:

1. Invalid or Non-Functional Product Key

   • The license key provided is not working or has already been used.

   • You must report the issue within 7 days of delivery.

   • Our technical team will verify the claim using Microsoft’s PID checker and other verification tools.

   • If found valid, a replacement will be issued first. If replacement fails, a refund will be processed.

2. Duplicate Order

   • If you've accidentally placed a duplicate order, please report it immediately before activation.

   • Verified duplicate orders are refundable within 7 days of purchase.

3. Key Not Delivered

   • If you do not receive your product key within 72 hours, and it is not in your spam/junk folder, please contact support.

   • If confirmed as undelivered, a replacement or full refund will be provided.

Non-Refundable Situations Refunds will not be issued under the following circumstances:

• You purchased the wrong product, edition, or version.

• You changed your mind after key delivery.

• Your system or PC is incompatible with the software.

• The product key has already been activated or used.

• Internet connectivity, OS corruption, or third-party software issues.

Refund Processing

• If approved, refunds are processed within 6–8 business days to the original payment method.

• We do not offer refunds to alternate payment sources.

Replacement Process

• Report any issues with your product key by emailing support@microsoft-store.in.

• Our team will respond within 24 hours and resolve the case within 2–3 business days.

• In most valid cases, replacements are prioritized over refunds.

Digital Delivery Disclaimer All keys sold on Microsoft-Store.in are delivered digitally via email. Once delivered, they are considered consumed and are non-returnable.

Legal & Brand Disclaimer Microsoft-Store.in is not affiliated with Microsoft Corporation. All product names, trademarks, and registered trademarks are property of their respective owners. Our business operates as a third-party reseller of genuine software keys.

Razorpay Compliance Disclaimer All transactions are processed via secure payment gateways such as Razorpay, Stripe, and PayPal.

Disclaimer: The above content is created at Microsoft-Store.in’s sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to the merchant’s non-adherence to it.

Contact Us If you have any questions regarding returns, replacements, or refunds, please reach out to us at:

Email: support@microsoft-store.in
Phone: +91 9479697933
Registered Address: 108 B, Vallabh Nagar, Udyan Marg, Ujjain, Madhya Pradesh 456010